Network Operations Centers

In partnership with Braddock InfoTech Ltd.,our NOC is the focal point for network troubleshooting, software distribution and updating, router and domain name management, performance monitoring, and coordination with affiliated networks.

Network Operations Centers (NOCs) allow 24/7 monitoring of the status and performance of critical systems and services including routers, switches, wireless, servers, IP telephony, contact center systems, video conferencing and security devices using advanced monitoring systems and technologies. NOCs monitor and respond to network and system performance issues and ensure a consistent level of service. Their prime objective is to proactively identify and resolve problems that lead to critical outages before such outages occur.

QTSSI provides the services of a Network Operations Center manned and managed by technicians for whom network management is the chosen area of specialization. Equipped with specialized software tools capable of inventorying and monitoring highly complex network infrastructure issues, QTSSI’s NOC ensures improved network availability and better cost-efficiencies for telecom operators, while freeing their internal resources to focus on core business activities.

IT Consulting

We provide unprecedented insight into the performance of telecom operators, enabling them to improve their operational efficiency and service quality, and ultimately their profit margins.

Telecom companies today face a unique set of challenges brought on by evolving technology trends, increased proliferation of Internet and broadband services, rising mobile penetration and changing customer preferences. Convergence is the new buzzword. Applications, networks and content converge on the new-age information super highway to provide an integrated user experience through a single connectivity.

Telecom service providers are now focusing on launching new products and services centered around business customers, wireless applications and broadband and content offerings; on Improving customer experience and minimizing customer churn; on maximizing return on invested network efficiencies, and on cost cutting through outsourcing of non-core activities.

Our consultants support telecom service providers in each of the above areas. They bring with them a wealth of knowledge about the telecommunications industry ecosystem, and the experience of having worked leading equipment vendors and service providers. They will provide advice not only on solution deployment but also on implementation and integration issues, as well as network design, build and manage functions. They will help telecom service providers transform the way you conduct business, improve processes and infrastructure, and help them remain competitive.

Billing & Operations Support Systems

We help telecom service providers manage highly complex network scenarios and a variety of service offerings, enabling them to thrive in a dynamic and competitive marketplace.

BOSS are one of the most critical components of the telecom network. A robust and flexible Business and Operations Support System enables network operators to introduce new services and pricing schemes, rapidly and efficiently.

Having worked for years in the telecommunications sector supporting major players, we have gained rich and valuable insight into various operational environments, enabling us to design, develop and deliver BOSS solutions that offer both technological and business advantages.

Our BOSS solutions cover such aspects as billing and real time charging, service fulfillment, service assurance, service delivery platforms, and network management, and can scale to meet the requirements of Tier 1, Tier 2, and Tier 3 Network Operators.

Application Integration

We use a sophisticated set of tools, techniques and technologies to build bridges between application silos, enabling seamless communication between these applications.

Telecommunication service providers need to integrate Business Support Systems (BSS) and Operations Support Systems (OSS) as well as other applications including legacy systems in order to achieve greater efficiency and better service delivery. Integration solutions that allow rapid introduction of new services without disrupting critical operations is what they look for.

This requires complex middleware solutions that provide a business process centric approach to integration across all applications. It also requires the services of competent professionals with the requisite functional and technical knowledge and domain expertise to design, develop and deliver these solutions on time and within budget.

Engineers at QTSSI have significant experience in integrating enterprise applications without making sweeping changes to the existing applications or data structures. They use a structured approach based on industry best practices and appropriate tools and techniques such as Services Oriented Architecture (SOA), Business Process Management (BPM) and Enterprise Service Bus (ESB) to link applications together, enabling telecom service providers to reduce the complexity of their IT infrastructure and dramatically improve its reliability, flexibility, and scalability.

Network Monitoring

Our goal is to proactively monitor the network so that potential problems can be avoided, and anomalies that do occur can be detected, isolated, and resolved within the shortest possible time.

Intense competition in the telecom industry has compelled operators to reduce their tariffs significantly, resulting in substantial decrease in average revenue per user (ARPU). At the same time, new entrants and greenfield operators, less burdened as they are with legacy systems and backward compatibility issues, are able to offer highly attractive value-added services to lure customers away. Number portability has further exacerbated matters. To retain their customer base, operators need to ensure subscribers get the requisite quality of service. Ensuring that requires proactive monitoring of critical network health parameters and planning for capacity upgrades before congestion occurs in the network.

Engineers at QTSSI use sophisticated tools to proactively monitor network health, resulting in increased customer satisfaction and better customer retention vis-à-vis the competition. Using the huge volume of data that we generate through network monitoring, operators can also build online analytical processing (OLAP) cubes, which along with sophisticated correlation techniques can help them perform root-cause analysis of network outages and proactively subvert future outages, thus further enhancing the user experience.

Application Management

In a dynamic business environment where change is the only constant, enhancements must be implemented to ensure that software continues to support new business needs.

Effective management of enterprise information systems is of paramount importance in driving business growth as well as in getting the most out of an organization’s IT investment. Given the complexity of today’s IT applications, time-to-market pressures, changing business requirements and dwindling budgets, application management becomes a daunting task. This is specially so in the telecommunications sector where competition is intense and margins are wafer thin.

QTSSI offers end-to-end application management services that deliver the expertise, skills, solutions and quality needed to successfully build, run and grow your enterprise applications. Our integrated application monitoring and management capabilities result in improved availability, predictability, and reliability of enterprise applications. Our services include performance management, change and configuration management, patching, provisioning, testing, integrated diagnostics and automatic tuning.